Wipro Recruitment 2023:- Wipro is conducting an off campus recruitment drive. Freshers and experienced candidates are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Wipro Recruitment 2023 :-Details
|Service Desk Analyst
|Best in Industry
|B.Tech or M.Tech
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
Regular MIS & resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Documents Need To Carry For Wipro Recruitment 2023
- Recent passport size photograph
- ID Proof Documents
- Updated Resume
- Matric to higher educational documents(xerox)
How To Apply For Wipro Recruitment 2023 ?
- First, you need to visit the official website of Wipro
- Next, you need to open the Wipro Careers page.
- Then, search for your desired job.
- Next, you will find some empty particulars like Job Title, Job Shift, etc.
- Lastly, fill in these particulars and click on submit.
Note:-Please read the job instructions and requirements carefully before applying.
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