PhonePe Recruitment 2023 Hiring For Advisor Specialist | Apply Now

PhonePe Recruitment 2023:- PhonePe is conducting an off campus recruitment drive. Freshers and experienced candidates are eligible to apply for the job role. Below are the PhonePe  Job description, Eligibility, and details.

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PhonePe Recruitment 2023:-Details

Company Name:PhonePe
Job Role:Advisor Specialist
Location: Bangalore
Experience:  0-2 Years
Salary:
Best in Industry
Education:Any Graduate

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Job Description:

About the role:  

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

 Ideal candidate should :

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory
  • 0 – 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

  • Your lunch is on us!
  • 5 day working week (2 rotational week off)

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

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Documents Need To Carry For PhonePe Recruitment 2023

  1. Recent passport size photograph
  2. ID Proof Documents
  3. Updated Resume
  4. Matric to higher educational documents(xerox)

Read Also:Wipro Recruitment 2023 Hiring For Service Desk Analyst

How To Apply For PhonePe Recruitment 2023?

  1. First, you need to visit the official website of Wipro
  2. Next, you need to open the Wipro Careers page.
  3. Then, search for your desired job.
  4. Next, you will find some empty particulars like Job Title, Job Shift, etc.
  5. Lastly, fill in these particulars and click on submit.

Note:-Please read the job instructions and requirements carefully before applying.

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