Amazon Work From Home Jobs 2023 For Virtual Technical Support

Amazon is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Amazon Job description, Eligibility, and details.

Amazon Work From Home Job Details :

Company NameAmazon
Job Role

Voice/Non Voice Process

QualificationB.E/B.Tech/M.E/M.Tech/MCA
Job Id230104459
ExperienceFreshers
Job Location Work From Home

About Company :

Amazon

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook.

Amazon Work From Home Job 2023 Eligibility Criteria :

Job Description

  • Meets business metrics and goals, i.e., SLA, production, and quality targets
  • Works with minimal direction
  • Maintains records of day- to-day work by updating trackers or workflow tools as necessary
  • Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
  • Contributes to project improvement and operational excellence ideas, as applicable
  • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
  • Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
  • Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
  • Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
  • Troubleshooting issues related to process and conduct root cause analysis if required
  • Familiarity with online retail (e-commerce)

Qualifications

  • Graduate or equivalent
  • Excellent English language proficiency: verbal, writing, reading and comprehension
  • Strong analytical and communication skills
  • Passion for delivering a positive customer experience, and maintain composure in difficult situations
  • Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Flexible to work in rotational week offs

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skill
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented

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Preferred Qualifications

  • Research experience related to machine learning, deep learning, NLP, computer vision, and data science.
  • Published and/or presented papers at ICASSP, ICML, NIPS, KDD, CVPR or similar top-tier conferences and events.

Note:-Please read the job instructions and requirements carefully before applying.

How To Apply for Amazon Work From Home Job

Apply Link : Click Here

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