Amazon Off Campus Recruitment 2023 Hiring For Voice/Non Voice Associate

Amazon Off Campus Recruitment 2023:-  Amazon is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Amazon Job description, Eligibility, and details.

Amazon Off Campus Recruitment 2023:-Details

Company Name:Amazon
Job Role: Voice/Non Voice Associate
Location:Work From Home
Experience:  0-1 Years (Entry Level)
Education:Any Graduate

Amazon Off Campus Recruitment Eligibility Criteria :

Job Description

  • Meets business metrics and goals, i.e., SLA, production, and quality targets
  • Works with minimal direction
  • Maintains records of day- to-day work by updating trackers or workflow tools as necessary
  • Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
  • Contributes to project improvement and operational excellence ideas, as applicable
  • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
  • Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
  • Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
  • Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
  • Troubleshooting issues related to process and conduct root cause analysis if required
  • Familiarity with online retail (e-commerce)

Qualification

  • Graduate or equivalent
  • Excellent English language proficiency: verbal, writing, reading and comprehension
  • Strong analytical and communication skills
  • Passion for delivering a positive customer experience, and maintain composure in difficult situations
  • Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Flexible to work in rotational week offs

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skill
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented

Read Also:-Quest Global Recruitment 2023 Hiring Freshers For System Analyst

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new9How To Apply for Amazon Off Campus Recruitment ?

Note:-Please read the job instructions and requirements carefully before applying.

Apply Link: Click Here

About Company :

Amazon

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Read Also:Apple Recruitment 2023 Hiring Freshers for Operations Expert

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